Priority Support
Get Help Directly from the People Who Built MyAT
On a paid plan, you get direct email access to Trent & Jen — the two people who designed, built, and run MyAttendanceTracker. When you have a question or run into a problem, you're talking to someone who knows the product inside and out, not a support agent reading from a script. Responses typically arrive within a few hours, and almost always within 24.
What Priority Support Looks Like:
- Email us directly — no ticket portal, no chatbot, no queue number.
- We respond personally, usually within a few hours and always within 24.
- We troubleshoot alongside you — not just point you to a help article.
- If something isn't working right, we fix it — not just close the ticket.
- We'll hop on a quick screen share or video call if that's what it takes.
Your Feedback Shapes What Gets Built Next
MyAT has grown almost entirely based on feedback from real users. The QR code scanner, daily tracking, the parent portal, recurring invoices — these all came from conversations with paying customers who told us what they needed. When you contact us for support, we're also listening for product ideas. If you need something that doesn't exist yet, tell us. Features that help one customer almost always help many others, and paid subscribers are the first to see new capabilities shipped.
No Outsourced Support — Ever
We've never handed support off to a third party, and we don't intend to. Trent & Jen built MyAT for Jen's classroom, and that personal investment in the product hasn't changed. When you reach out, you're reaching the people who care most about whether MyAT works well for you — because it's their product too.
Who Gets Priority Support?
Priority Support is included on all paid plans:
- Any teacher, tutor, or instructor on a Pro plan gets direct email access.
- You don't need to be on the highest tier — all paid subscribers are priority.
- Support covers everything: features, billing, account issues, data questions, and feature requests.
- Free plan users can still contact us — priority means you move to the front of the line.